Privacy Policy
Considering the importance of personal information protection, Tokimeki Car Rental Group, which operates the car rental service “Tokimeki Car Rental” and its franchisees (hereafter collectively referred to as “Tokimeki Car Rental”), will comply with the “Act on the Protection of Personal Information” and this Privacy Policy. We strive to provide better products and services by establishing the following information protection policy to ensure the necessary and appropriate protection of personal information and privacy.
- Definition of Personal Information
- Personal information refers to information related to an individual customer (hereafter referred to as “personal information”), including the customer’s name, address, and telephone number, which can identify the individual customer. Information that can identify an individual when combined with other information is also included.
Tokimeki Car Rental recognizes the protection of customers’ personal information as the most important responsibility and handles personal information as follows.
- Compliance with Laws and Regulations
- Tokimeki Car Rental Group complies with relevant laws, regulations, and internal company rules when handling customers’ personal information.
- Proper Acquisition
- Tokimeki Car Rental Group does not acquire customers’ personal information through false or other fraudulent means.
- Purpose of Use
- The purposes for which Tokimeki Car Rental Group acquires and uses customers’ personal information are as follows:
If the purpose of acquisition is not stated here, the purpose of use will be clearly indicated at the time of acquisition of customers’ personal information.- 1.
- To fulfill obligations such as preparing a rental certificate at the time of signing a rental agreement, as required by the business license conditions as a licensed rental business operator.
- 2.
- To provide rental cars, lease cars, and related services to customers.
- 3.
- To verify the identity and assess the customer.
- 4.
- To inform customers about various products, services, after-sales services, events, and campaigns handled by Tokimeki Car Rental Group via printed promotional materials, email, etc.
- 5.
- To conduct surveys for planning, development, and improvement of customer satisfaction for products and services handled by Tokimeki Car Rental Group.
- 6.
- To statistically aggregate and analyze personal information and create statistical data in a form that does not identify individuals.
- 7.
- The following personal information collected from customers will be provided to the card issuer for fraud detection and prevention: Name, telephone number, email address, billing address, delivery address, information on internet usage environment, etc., provided depending on the merchant’s status.
If the customer’s card issuer is located abroad, these details may be transferred to the country where the issuer is located.
Minors must obtain the consent of their guardian to use this service.
- Shared Use
- Tokimeki Car Rental Group shares the following personal information of customers within the scope specified in “Purpose of Use”.
The items of shared personal data are as follows:- 1.
- Name, date of birth, gender, address, phone number, email address, license number, license acquisition date, customer number, workplace information (name, department, phone number, etc.), usage history, and transaction information.
- 2.
- Other necessary personal information for the provision of various products and services handled by Tokimeki Car Rental Group.
- Scope of Shared Users
- Tokimeki Car Rental Group will handle customers’ personal information within the scope defined under “Shared Use” and as follows:
- ・
- Tokimeki Car Rental Group companies and individual employees involved.
- Provision to Third Parties
- Tokimeki Car Rental Group will not provide personal information to third parties except in the following cases:
- 1.
- If prior consent has been obtained from the customer for specific companies.
- 2.
- If required by law.
- 3.
- If necessary for the protection of life, body, or property and it is difficult to obtain the customer’s consent.
- 4.
- If particularly necessary for public health improvement or sound development of children and it is difficult to obtain the customer’s consent.
- 5.
- If cooperation with government agencies or local authorities is necessary for legally defined duties, and obtaining consent may interfere with the execution of those duties.
- Disclosure, Correction, Deletion
- Tokimeki Car Rental Group strives to manage personal information accurately and up-to-date. When customers request disclosure of personal information held by Tokimeki Car Rental Group, the information will be disclosed promptly according to the prescribed procedures. If there is incorrect information, it will be corrected or deleted promptly.
- Safety Management
- Tokimeki Car Rental Group takes necessary and appropriate measures to prevent leakage, loss, or damage of personal information handled and to ensure its safety.
- Employee Education and Supervision
- When allowing employees to handle personal information, Tokimeki Car Rental Group provides ongoing employee education to ensure the safety of personal information and exercises appropriate supervision.
- Supervision of Contractors
- If Tokimeki Car Rental Group entrusts the handling of personal information to third parties, appropriate and necessary supervision is exercised to ensure the safe management of entrusted personal information.
- Complaint Handling
- Tokimeki Car Rental Group promptly and appropriately responds to complaints regarding the handling of personal information.
- Contact for Inquiries Regarding Personal Information
- Avenir Corporation Tokimeki Car Rental Franchise Headquarters
TEL 042-497-1340
Business hours: 9:00 to 18:00
*Excluding company holidays